Z
When to choose Zendesk
- Massive app marketplace
- Deep customization
- Powerful automations
Zendesk vs osTicket
Choosing between Zendesk and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EnterpriseOmnichannelAutomationOpen-sourceFreePHP
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When to choose osTicket
- Open-source
- Highly customizable
- Free
Key differences between Zendesk and osTicket
| Factor | Zendesk | osTicket |
|---|---|---|
| Best fit | enterprise and mid-market teams | small teams and budget-conscious organizations |
| Starting price | From $55/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.3/5 | 4.1/5 |
| Main focus | omnichannel customer conversations | ticket management, collaboration, and support operations |
| Category | enterprise, mid | free |
Zendesk limitations
- Expensive with add-ons
- Steep learning curve
- Complex setup
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Switching from Zendesk to osTicket or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.