Estimate annual savings, time saved, ROI, payback period, and service cost impact from AI agents or AI-powered support automation. Use this as a planning tool before choosing or migrating to a new helpdesk platform.
Your support setup
Calculation methodology
The calculator uses service cost as the base: number of agents × monthly salary × 12. It assumes agents are fully allocated to ticket handling for the portion of work that can be automated.
Savings: automation savings + handle time reduction savings − AI subscription cost − automated resolution cost.
Annual time saved: automated tickets × handle time + non-automated tickets × handle time × AHT reduction.
Service cost impact: net change versus current annual service cost.
Switching helpdesk platforms?
If your ROI case depends on moving to a more AI-ready helpdesk, plan the migration early. Help Desk Migration can move tickets, customers, agents, comments, attachments, tags, and historical support data automatically.