Service Level Agreement

1. Scope

This Service Level Agreement applies to the public availability of the HelpDesk Picker website.

2. Availability Target

We aim to keep the website available and usable, with a target of 99% monthly uptime. This is a target and not a financial service credit commitment.

3. Exclusions

Downtime or degraded performance may be excluded when caused by:

• scheduled maintenance;
• hosting, DNS, CDN, browser, or network provider issues;
• third-party service outages;
• force majeure events;
• misuse, automated abuse, or security-related restrictions.

4. Support

Support requests can be sent to helpdeskpicker@gmail.com.

5. Response Targets

• General inquiries: within 48 business hours.
• Critical website availability issues: within 24 business hours where reasonably possible.

6. Data Accuracy

We aim to keep platform and integration information useful and up to date, but we do not guarantee that pricing, ratings, features, integrations, or vendor availability are always accurate.

7. Changes

We may update this SLA from time to time as the website evolves.