Zendesk vs Help Scout

Choosing between Zendesk and Help Scout? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationSimplicityEmailSMB

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose Help Scout

  • Invisible to customers (looks like regular email)
  • Extremely easy to use
  • Great support

Key differences between Zendesk and Help Scout

FactorZendeskHelp Scout
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $55/agent/moFrom $20/agent/mo
G2-style rating4.3/54.4/5
Main focusomnichannel customer conversationsAI-assisted support and automation
Categoryenterprise, midsmb

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

Help Scout limitations

  • Lacks complex routing
  • No phone channel
  • Basic reporting

Switching from Zendesk to Help Scout or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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