Zendesk vs ConnectWise

Choosing between Zendesk and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationMSPPSA+RMMLegacy

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

Key differences between Zendesk and ConnectWise

FactorZendeskConnectWise
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $55/agent/moCustom pricing
G2-style rating4.3/54.1/5
Main focusomnichannel customer conversationsITSM workflows, service requests, and asset-related support
Categoryenterprise, miditsm

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Switching from Zendesk to ConnectWise or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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