Ecommerce stack

Best helpdesk for WooCommerce stores

WooCommerce stores need flexible support software that can handle email, chat, order issues, refunds, and plugin-heavy ecommerce operations.

WordPress commerceFlexible setupOrder supportMigration ready

Top helpdesk platforms for WooCommerce

#1
Zendesk
from $55/agent/mo · 4.3 on G2
EnterpriseOmnichannelAutomation

Massive app marketplace
#2
Freshdesk
from $15/agent/mo · 4.4 on G2
SMBFree planEmail

Generous free plan
#3
Help Scout
from $20/agent/mo · 4.4 on G2
SimplicityEmailSMB

Invisible to customers (looks like regular email)
#4
Gorgias
from $10/agent/mo · 4.6 on G2
ShopifyE-commerceSocial

Built specifically for Shopify/Magento
#5
Reamaze
from $29/agent/mo · 4.6 on G2
ShopifyBigCommerceMulti-store

Great for Shopify/BigCommerce
#6
LiveAgent
from $9/agent/mo · 4.5 on G2
AffordableLive chatCall center

Excellent live chat and call center features
#7
Chatwoot
Free plan · 4.6 on G2
Open-sourceOmnichannelIntercom alternative

Open-source omnichannel
#8
Richpanel
from $29/agent/mo · 4.8 on G2
ShopifySelf-serviceE-commerce

Deep Shopify self-service (customers can self-solve returns/orders)

Why these platforms fit this use case

The best fit usually depends on whether the store needs a lightweight inbox, omnichannel support, or deeper automation around ecommerce tickets.

Before choosing, validate pricing, implementation effort, available integrations, data migration complexity, and whether your team can maintain the workflow without heavy administration.

Switching helpdesk platforms?

If you already have tickets, users, comments, attachments, tags, and customer history in another platform, plan the migration before the rollout.

Plan your migration

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