Ecommerce stack

Best helpdesk for Shopify stores

Shopify teams need support tools that understand order context, returns, shipping questions, customer history, and repeat-buyer conversations.

Order contextEcommerce workflowsCustomer historyMigration ready

Top helpdesk platforms for Shopify

#1
Gorgias
from $10/agent/mo · 4.6 on G2
ShopifyE-commerceSocial

Built specifically for Shopify/Magento
#2
Zendesk
from $55/agent/mo · 4.3 on G2
EnterpriseOmnichannelAutomation

Massive app marketplace
#3
Freshdesk
from $15/agent/mo · 4.4 on G2
SMBFree planEmail

Generous free plan
#4
Help Scout
from $20/agent/mo · 4.4 on G2
SimplicityEmailSMB

Invisible to customers (looks like regular email)
#5
Intercom
from $29/agent/mo · 4.5 on G2
SaaSAIChat-first

Best-in-class AI (Fin)
#6
Reamaze
from $29/agent/mo · 4.6 on G2
ShopifyBigCommerceMulti-store

Great for Shopify/BigCommerce
#7
Richpanel
from $29/agent/mo · 4.8 on G2
ShopifySelf-serviceE-commerce

Deep Shopify self-service (customers can self-solve returns/orders)
#8
eDesk
from $79/agent/mo · 4.4 on G2
MarketplaceAmazonShopify

Designed for ecom marketplaces

Why these platforms fit this use case

A Shopify-focused helpdesk should make order lookup fast, connect customer conversations to purchase history, and reduce the time agents spend switching between tools.

Before choosing, validate pricing, implementation effort, available integrations, data migration complexity, and whether your team can maintain the workflow without heavy administration.

Switching helpdesk platforms?

If you already have tickets, users, comments, attachments, tags, and customer history in another platform, plan the migration before the rollout.

Plan your migration

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