Online retail

Best helpdesk for ecommerce teams

Ecommerce support teams handle order status, refunds, delivery issues, product questions, returns, and high-volume seasonal spikes.

Retail supportReturnsOmnichannelMigration ready

Top helpdesk platforms for Ecommerce

#1
Gorgias
from $10/agent/mo · 4.6 on G2
ShopifyE-commerceSocial

Built specifically for Shopify/Magento
#2
Zendesk
from $55/agent/mo · 4.3 on G2
EnterpriseOmnichannelAutomation

Massive app marketplace
#3
Freshdesk
from $15/agent/mo · 4.4 on G2
SMBFree planEmail

Generous free plan
#4
Kustomer
from $89/agent/mo · 4.3 on G2
OmnichannelRetailCRM

True omnichannel timeline
#5
Reamaze
from $29/agent/mo · 4.6 on G2
ShopifyBigCommerceMulti-store

Great for Shopify/BigCommerce
#6
Richpanel
from $29/agent/mo · 4.8 on G2
ShopifySelf-serviceE-commerce

Deep Shopify self-service (customers can self-solve returns/orders)
#7
eDesk
from $79/agent/mo · 4.4 on G2
MarketplaceAmazonShopify

Designed for ecom marketplaces
#8
Gladly
from $150/agent/mo · 4.5 on G2
B2CPeople-centricEnterprise

Radical 'people-centric' approach

Why these platforms fit this use case

Look for strong channels, automation, ecommerce integrations, and clear customer history in every conversation.

Before choosing, validate pricing, implementation effort, available integrations, data migration complexity, and whether your team can maintain the workflow without heavy administration.

Switching helpdesk platforms?

If you already have tickets, users, comments, attachments, tags, and customer history in another platform, plan the migration before the rollout.

Plan your migration

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