G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Kustomer
Choosing between Gorgias and Kustomer? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialOmnichannelRetailCRM
K
When to choose Kustomer
- True omnichannel timeline
- Deep customer context
- Great for retail
Key differences between Gorgias and Kustomer
| Factor | Gorgias | Kustomer |
|---|---|---|
| Best fit | ecommerce and retail support teams | enterprise and mid-market teams |
| Starting price | From $10/agent/mo | From $89/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | commerce-focused support workflows and order context | AI-assisted support and automation |
| Category | ecom | enterprise, ecom |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Kustomer limitations
- Expensive starting price
- Complex implementation
Switching from Gorgias to Kustomer or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.