G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Help Scout
Choosing between Gorgias and Help Scout? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialSimplicityEmailSMB
H
When to choose Help Scout
- Invisible to customers (looks like regular email)
- Extremely easy to use
- Great support
Key differences between Gorgias and Help Scout
| Factor | Gorgias | Help Scout |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $10/agent/mo | From $20/agent/mo |
| G2-style rating | 4.6/5 | 4.4/5 |
| Main focus | commerce-focused support workflows and order context | AI-assisted support and automation |
| Category | ecom | smb |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Help Scout limitations
- Lacks complex routing
- No phone channel
- Basic reporting
Switching from Gorgias to Help Scout or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.