G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Reamaze
Choosing between Gorgias and Reamaze? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialShopifyBigCommerceMulti-store
R
When to choose Reamaze
- Great for Shopify/BigCommerce
- Clean multi-store support
Key differences between Gorgias and Reamaze
| Factor | Gorgias | Reamaze |
|---|---|---|
| Best fit | ecommerce and retail support teams | ecommerce and retail support teams |
| Starting price | From $10/agent/mo | From $29/agent/mo |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | commerce-focused support workflows and order context | commerce-focused support workflows and order context |
| Category | ecom | ecom |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Reamaze limitations
- Reporting is basic
- Acquired by GoDaddy (uncertain future)
Switching from Gorgias to Reamaze or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.