Support channels

Best helpdesk with live chat

Live chat is important for teams that need fast customer replies, website conversations, and real-time sales or support engagement.

Live chatWebsite supportReal-time conversationsMigration ready

Top helpdesk platforms for Live chat

#1
Intercom
from $29/agent/mo · 4.5 on G2
SaaSAIChat-first

Best-in-class AI (Fin)
#2
Zendesk
from $55/agent/mo · 4.3 on G2
EnterpriseOmnichannelAutomation

Massive app marketplace
#3
Freshdesk
from $15/agent/mo · 4.4 on G2
SMBFree planEmail

Generous free plan
#4
LiveChat
from $20/agent/mo · 4.5 on G2
Live chatBest-in-classChat-only

Industry-leading real-time chat
#5
Crisp
from $25/agent/mo · 4.4 on G2
Live chatFlat pricingSimple

Flat pricing per workspace (not per agent)
#6
Tidio
from $29/agent/mo · 4.7 on G2
ChatbotE-commerceFree plan

Excellent chatbots
#7
Gorgias
from $10/agent/mo · 4.6 on G2
ShopifyE-commerceSocial

Built specifically for Shopify/Magento
#8
HelpCrunch
from $12/agent/mo · 4.7 on G2
AffordableChatAll-in-one

Affordable all-in-one

Why these platforms fit this use case

Good live chat should connect to customer history, ticketing, automation, routing, and reporting rather than live in a separate silo.

Before choosing, validate pricing, implementation effort, available integrations, data migration complexity, and whether your team can maintain the workflow without heavy administration.

Switching helpdesk platforms?

If you already have tickets, users, comments, attachments, tags, and customer history in another platform, plan the migration before the rollout.

Plan your migration

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