Consumer support

Best helpdesk for B2C customer service

B2C teams need speed, volume handling, multiple channels, and automation for repeated customer questions.

High volumeOmnichannelAutomationMigration ready

Top helpdesk platforms for B2C

#1
Zendesk
from $55/agent/mo · 4.3 on G2
EnterpriseOmnichannelAutomation

Massive app marketplace
#2
Freshdesk
from $15/agent/mo · 4.4 on G2
SMBFree planEmail

Generous free plan
#3
Intercom
from $29/agent/mo · 4.5 on G2
SaaSAIChat-first

Best-in-class AI (Fin)
#4
Gorgias
from $10/agent/mo · 4.6 on G2
ShopifyE-commerceSocial

Built specifically for Shopify/Magento
#5
Gladly
from $150/agent/mo · 4.5 on G2
B2CPeople-centricEnterprise

Radical 'people-centric' approach
#6
Kustomer
from $89/agent/mo · 4.3 on G2
OmnichannelRetailCRM

True omnichannel timeline
#7
Dixa
from $39/agent/mo · 4.3 on G2
OmnichannelVoiceRouting

Strong telephony routing
#8
LiveAgent
from $9/agent/mo · 4.5 on G2
AffordableLive chatCall center

Excellent live chat and call center features

Why these platforms fit this use case

The right platform should help teams resolve high-volume requests quickly without losing the human touch.

Before choosing, validate pricing, implementation effort, available integrations, data migration complexity, and whether your team can maintain the workflow without heavy administration.

Switching helpdesk platforms?

If you already have tickets, users, comments, attachments, tags, and customer history in another platform, plan the migration before the rollout.

Plan your migration

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