Zendesk vs Gladly

Choosing between Zendesk and Gladly? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationB2CPeople-centricEnterprise

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

Key differences between Zendesk and Gladly

FactorZendeskGladly
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $55/agent/moFrom $150/agent/mo
G2-style rating4.3/54.5/5
Main focusomnichannel customer conversationsticket management, collaboration, and support operations
Categoryenterprise, midenterprise

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Switching from Zendesk to Gladly or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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