Zendesk vs Crisp

Choosing between Zendesk and Crisp? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationLive chatFlat pricingSimple

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose Crisp

  • Flat pricing per workspace (not per agent)
  • Great live chat
  • Simple

Key differences between Zendesk and Crisp

FactorZendeskCrisp
Best fitenterprise and mid-market teamsSaaS and product-led support teams
Starting priceFrom $55/agent/moFrom $25/agent/mo
G2-style rating4.3/54.4/5
Main focusomnichannel customer conversationsticket management, collaboration, and support operations
Categoryenterprise, midsmb, saas

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

Crisp limitations

  • Basic ticketing features
  • Limited reporting

Switching from Zendesk to Crisp or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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