Intercom vs Help Scout

Choosing between Intercom and Help Scout? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SaaSAIChat-firstSimplicityEmailSMB

When to choose Intercom

  • Best-in-class AI (Fin)
  • Modern messenger
  • Great for SaaS onboarding

When to choose Help Scout

  • Invisible to customers (looks like regular email)
  • Extremely easy to use
  • Great support

Key differences between Intercom and Help Scout

FactorIntercomHelp Scout
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $29/agent/moFrom $20/agent/mo
G2-style rating4.5/54.4/5
Main focusAI-assisted support and automationAI-assisted support and automation
Categorysaassmb

Intercom limitations

  • Very expensive at scale
  • Pricing is unpredictable
  • Not a traditional ticketing system

Help Scout limitations

  • Lacks complex routing
  • No phone channel
  • Basic reporting

Switching from Intercom to Help Scout or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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