G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Crisp
Choosing between Gorgias and Crisp? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialLive chatFlat pricingSimple
C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Key differences between Gorgias and Crisp
| Factor | Gorgias | Crisp |
|---|---|---|
| Best fit | ecommerce and retail support teams | SaaS and product-led support teams |
| Starting price | From $10/agent/mo | From $25/agent/mo |
| G2-style rating | 4.6/5 | 4.4/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | smb, saas |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Crisp limitations
- Basic ticketing features
- Limited reporting
Switching from Gorgias to Crisp or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.