A
When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs Syncro
Choosing between Atera and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianMSPPSA+RMMAll-in-one
S
When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Key differences between Atera and Syncro
| Factor | Atera | Syncro |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $99/agent/mo | From $129/agent/mo |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
Atera limitations
- Ticketing is basic compared to PSA leaders
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
Switching from Atera to Syncro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.