ITSM

Best helpdesk for IT support

IT support teams need request management, incident handling, service catalogs, assets, approvals, and internal workflows.

ITSMIncidentsEmployee supportMigration ready

Top helpdesk platforms for IT support

#1
Jira Service Management
from $21/agent/mo · 4.2 on G2
ITSMAtlassianIT teams

Deep integration with Jira/Confluence
#2
Freshservice
from $19/agent/mo · 4.6 on G2
ITSMITILAsset mgmt

Great ITIL alignment
#3
ServiceNow
from $100/agent/mo · 4.4 on G2
ITSMEnterpriseCMDB

Enterprise-grade ITSM
#4
ManageEngine ServiceDesk Plus
from $10/agent/mo · 4.2 on G2
ITSMOn-premiseAffordable

Affordable ITSM
#5
SysAid
Custom pricing · 4.4 on G2
ITSMAutomationAsset mgmt

ITSM with strong automation
#6
TOPdesk
Custom pricing · 4.3 on G2
ITSMEuropeanHigher education

European ITSM leader
#7
Ivanti
Custom pricing · 4.2 on G2
ITSMEnterpriseEndpoint

Enterprise ITSM
#8
Spiceworks
Free plan · 4.3 on G2
FreeIT communityAd-supported

100% Free

Why these platforms fit this use case

IT-focused helpdesks should support ITIL-style processes, employee requests, device management, and internal service reporting.

Before choosing, validate pricing, implementation effort, available integrations, data migration complexity, and whether your team can maintain the workflow without heavy administration.

Switching helpdesk platforms?

If you already have tickets, users, comments, attachments, tags, and customer history in another platform, plan the migration before the rollout.

Plan your migration

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