Zendesk vs Zammad

Choosing between Zendesk and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationOpen-sourceModern UISelf-hosted

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose Zammad

  • Open-source with genuinely modern UI
  • Email, chat, Twitter, Facebook, phone in one place
  • AGPL licensed — truly free

Key differences between Zendesk and Zammad

FactorZendeskZammad
Best fitenterprise and mid-market teamssmall teams and budget-conscious organizations
Starting priceFrom $55/agent/moFrom $5/agent/mo
G2-style rating4.3/54.6/5
Main focusomnichannel customer conversationsticket management, collaboration, and support operations
Categoryenterprise, midfree

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

Zammad limitations

  • Self-hosting requires Linux skills
  • Cloud version is pricier
  • PostgreSQL-only from v7

Switching from Zendesk to Zammad or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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