Z
When to choose Zendesk
- Massive app marketplace
- Deep customization
- Powerful automations
Zendesk vs Vivantio
Choosing between Zendesk and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EnterpriseOmnichannelAutomationB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Zendesk and Vivantio
| Factor | Zendesk | Vivantio |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | From $55/agent/mo | From $42/agent/mo |
| G2-style rating | 4.3/5 | 4.3/5 |
| Main focus | omnichannel customer conversations | ticket management, collaboration, and support operations |
| Category | enterprise, mid | mid |
Zendesk limitations
- Expensive with add-ons
- Steep learning curve
- Complex setup
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Zendesk to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.