Zendesk vs Trengo

Choosing between Zendesk and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationOmnichannelWhatsAppSocial

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose Trengo

  • True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
  • Strong in European market
  • Flowbot automation

Key differences between Zendesk and Trengo

FactorZendeskTrengo
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $55/agent/moFrom $15/agent/mo
G2-style rating4.3/54.5/5
Main focusomnichannel customer conversationsomnichannel customer conversations
Categoryenterprise, midsmb, mid

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

Trengo limitations

  • Pricing adds up at scale
  • Some integrations less mature than Zendesk

Switching from Zendesk to Trengo or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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