Zendesk vs LiveAgent

Choosing between Zendesk and LiveAgent? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationAffordableLive chatCall center

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose LiveAgent

  • Excellent live chat and call center features
  • Very affordable
  • 200+ integrations

Key differences between Zendesk and LiveAgent

FactorZendeskLiveAgent
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $55/agent/moFrom $9/agent/mo
G2-style rating4.3/54.5/5
Main focusomnichannel customer conversationsticket management, collaboration, and support operations
Categoryenterprise, midsmb

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

LiveAgent limitations

  • UI is somewhat cluttered
  • Mobile app lacks features

Switching from Zendesk to LiveAgent or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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