Zendesk vs Kayako

Choosing between Zendesk and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationEmailLive chatLegacy

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between Zendesk and Kayako

FactorZendeskKayako
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $55/agent/moFrom $15/agent/mo
G2-style rating4.3/54/5
Main focusomnichannel customer conversationsAI-assisted support and automation
Categoryenterprise, midsmb

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from Zendesk to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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