Zendesk vs HaloITSM

Choosing between Zendesk and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationITSMModernFeature-rich

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between Zendesk and HaloITSM

FactorZendeskHaloITSM
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $55/agent/moFrom $40/agent/mo
G2-style rating4.3/54.8/5
Main focusomnichannel customer conversationsITSM workflows, service requests, and asset-related support
Categoryenterprise, miditsm

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from Zendesk to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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