Z
When to choose Zendesk
- Massive app marketplace
- Deep customization
- Powerful automations
Zendesk vs Dynamics 365
Choosing between Zendesk and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EnterpriseOmnichannelAutomationMicrosoftEnterpriseCRM
D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between Zendesk and Dynamics 365
| Factor | Zendesk | Dynamics 365 |
|---|---|---|
| Best fit | enterprise and mid-market teams | enterprise and mid-market teams |
| Starting price | From $55/agent/mo | From $50/agent/mo |
| G2-style rating | 4.3/5 | 4.1/5 |
| Main focus | omnichannel customer conversations | ticket management, collaboration, and support operations |
| Category | enterprise, mid | enterprise |
Zendesk limitations
- Expensive with add-ons
- Steep learning curve
- Complex setup
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from Zendesk to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.