Zendesk vs Deskpro

Choosing between Zendesk and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseOmnichannelAutomationOn-premiseFlexibleCompliance

When to choose Zendesk

  • Massive app marketplace
  • Deep customization
  • Powerful automations

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between Zendesk and Deskpro

FactorZendeskDeskpro
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $55/agent/moFrom $29/agent/mo
G2-style rating4.3/54.3/5
Main focusomnichannel customer conversationsITSM workflows, service requests, and asset-related support
Categoryenterprise, midsmb, itsm

Zendesk limitations

  • Expensive with add-ons
  • Steep learning curve
  • Complex setup

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from Zendesk to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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