ServiceNow vs Crisp

Choosing between ServiceNow and Crisp? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBLive chatFlat pricingSimple

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose Crisp

  • Flat pricing per workspace (not per agent)
  • Great live chat
  • Simple

Key differences between ServiceNow and Crisp

FactorServiceNowCrisp
Best fitenterprise and mid-market teamsSaaS and product-led support teams
Starting priceFrom $100/agent/moFrom $25/agent/mo
G2-style rating4.4/54.4/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsm, enterprisesmb, saas

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

Crisp limitations

  • Basic ticketing features
  • Limited reporting

Switching from ServiceNow to Crisp or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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