Intercom vs Kayako

Choosing between Intercom and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SaaSAIChat-firstEmailLive chatLegacy

When to choose Intercom

  • Best-in-class AI (Fin)
  • Modern messenger
  • Great for SaaS onboarding

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between Intercom and Kayako

FactorIntercomKayako
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $29/agent/moFrom $15/agent/mo
G2-style rating4.5/54/5
Main focusAI-assisted support and automationAI-assisted support and automation
Categorysaassmb

Intercom limitations

  • Very expensive at scale
  • Pricing is unpredictable
  • Not a traditional ticketing system

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from Intercom to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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