Intercom vs Gladly

Choosing between Intercom and Gladly? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SaaSAIChat-firstB2CPeople-centricEnterprise

When to choose Intercom

  • Best-in-class AI (Fin)
  • Modern messenger
  • Great for SaaS onboarding

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

Key differences between Intercom and Gladly

FactorIntercomGladly
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $29/agent/moFrom $150/agent/mo
G2-style rating4.5/54.5/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysaasenterprise

Intercom limitations

  • Very expensive at scale
  • Pricing is unpredictable
  • Not a traditional ticketing system

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Switching from Intercom to Gladly or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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