Intercom vs Chatwoot

Choosing between Intercom and Chatwoot? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SaaSAIChat-firstOpen-sourceOmnichannelIntercom alternative

When to choose Intercom

  • Best-in-class AI (Fin)
  • Modern messenger
  • Great for SaaS onboarding

When to choose Chatwoot

  • Open-source omnichannel
  • Good alternative to Intercom
  • WhatsApp, Instagram, Twitter native

Key differences between Intercom and Chatwoot

FactorIntercomChatwoot
Best fitSaaS and product-led support teamssmall teams and budget-conscious organizations
Starting priceFrom $29/agent/moFree plan / low-cost entry
G2-style rating4.5/54.6/5
Main focusAI-assisted support and automationomnichannel customer conversations
Categorysaasfree

Intercom limitations

  • Very expensive at scale
  • Pricing is unpredictable
  • Not a traditional ticketing system

Chatwoot limitations

  • Requires technical setup
  • Self-hosted maintenance

Switching from Intercom to Chatwoot or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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