Help Scout vs TOPdesk

Choosing between Help Scout and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SimplicityEmailSMBITSMEuropeanHigher education

When to choose Help Scout

  • Invisible to customers (looks like regular email)
  • Extremely easy to use
  • Great support

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between Help Scout and TOPdesk

FactorHelp ScoutTOPdesk
Best fitsmall and mid-sized support teamsenterprise and mid-market teams
Starting priceFrom $20/agent/moCustom pricing
G2-style rating4.4/54.3/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmbitsm, enterprise

Help Scout limitations

  • Lacks complex routing
  • No phone channel
  • Basic reporting

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from Help Scout to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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