H
When to choose Help Scout
- Invisible to customers (looks like regular email)
- Extremely easy to use
- Great support
Help Scout vs LiveChat
Choosing between Help Scout and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SimplicityEmailSMBLive chatBest-in-classChat-only
L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between Help Scout and LiveChat
| Factor | Help Scout | LiveChat |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $20/agent/mo | From $20/agent/mo |
| G2-style rating | 4.4/5 | 4.5/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | smb |
Help Scout limitations
- Lacks complex routing
- No phone channel
- Basic reporting
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from Help Scout to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.