Help Scout vs LiveAgent

Choosing between Help Scout and LiveAgent? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SimplicityEmailSMBAffordableLive chatCall center

When to choose Help Scout

  • Invisible to customers (looks like regular email)
  • Extremely easy to use
  • Great support

When to choose LiveAgent

  • Excellent live chat and call center features
  • Very affordable
  • 200+ integrations

Key differences between Help Scout and LiveAgent

FactorHelp ScoutLiveAgent
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $20/agent/moFrom $9/agent/mo
G2-style rating4.4/54.5/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbsmb

Help Scout limitations

  • Lacks complex routing
  • No phone channel
  • Basic reporting

LiveAgent limitations

  • UI is somewhat cluttered
  • Mobile app lacks features

Switching from Help Scout to LiveAgent or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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