Help Scout vs Kayako

Choosing between Help Scout and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SimplicityEmailSMBEmailLive chatLegacy

When to choose Help Scout

  • Invisible to customers (looks like regular email)
  • Extremely easy to use
  • Great support

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between Help Scout and Kayako

FactorHelp ScoutKayako
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $20/agent/moFrom $15/agent/mo
G2-style rating4.4/54/5
Main focusAI-assisted support and automationAI-assisted support and automation
Categorysmbsmb

Help Scout limitations

  • Lacks complex routing
  • No phone channel
  • Basic reporting

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from Help Scout to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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