H
When to choose Help Scout
- Invisible to customers (looks like regular email)
- Extremely easy to use
- Great support
Help Scout vs eDesk
Choosing between Help Scout and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SimplicityEmailSMBMarketplaceAmazonShopify
e
When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between Help Scout and eDesk
| Factor | Help Scout | eDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | ecommerce and retail support teams |
| Starting price | From $20/agent/mo | From $79/agent/mo |
| G2-style rating | 4.4/5 | 4.4/5 |
| Main focus | AI-assisted support and automation | commerce-focused support workflows and order context |
| Category | smb | ecom |
Help Scout limitations
- Lacks complex routing
- No phone channel
- Basic reporting
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from Help Scout to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.