H
When to choose Help Scout
- Invisible to customers (looks like regular email)
- Extremely easy to use
- Great support
Help Scout vs ConnectWise
Choosing between Help Scout and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SimplicityEmailSMBMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Help Scout and ConnectWise
| Factor | Help Scout | ConnectWise |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $20/agent/mo | Custom pricing |
| G2-style rating | 4.4/5 | 4.1/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
Help Scout limitations
- Lacks complex routing
- No phone channel
- Basic reporting
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Help Scout to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.