G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Zammad
Choosing between Gorgias and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialOpen-sourceModern UISelf-hosted
Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Key differences between Gorgias and Zammad
| Factor | Gorgias | Zammad |
|---|---|---|
| Best fit | ecommerce and retail support teams | small teams and budget-conscious organizations |
| Starting price | From $10/agent/mo | From $5/agent/mo |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | free |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Switching from Gorgias to Zammad or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.