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When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Trengo
Choosing between Gorgias and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialOmnichannelWhatsAppSocial
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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Key differences between Gorgias and Trengo
| Factor | Gorgias | Trengo |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $10/agent/mo | From $15/agent/mo |
| G2-style rating | 4.6/5 | 4.5/5 |
| Main focus | commerce-focused support workflows and order context | omnichannel customer conversations |
| Category | ecom | smb, mid |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Switching from Gorgias to Trengo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.