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When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs TOPdesk
Choosing between Gorgias and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Gorgias and TOPdesk
| Factor | Gorgias | TOPdesk |
|---|---|---|
| Best fit | ecommerce and retail support teams | enterprise and mid-market teams |
| Starting price | From $10/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | commerce-focused support workflows and order context | ITSM workflows, service requests, and asset-related support |
| Category | ecom | itsm, enterprise |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Gorgias to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.