G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Thulium
Choosing between Gorgias and Thulium? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialContact centerVoiceCEE
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When to choose Thulium
- Omnichannel contact center
- Strong telephony
- Popular in Central/Eastern Europe
Key differences between Gorgias and Thulium
| Factor | Gorgias | Thulium |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $10/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | mid |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Thulium limitations
- Limited presence outside CEE
- Less AI than modern tools
Switching from Gorgias to Thulium or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.