G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Thena
Choosing between Gorgias and Thena? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialSlack-firstB2BSaaS
T
When to choose Thena
- Slack-first customer support
- Great for B2B SaaS
Key differences between Gorgias and Thena
| Factor | Gorgias | Thena |
|---|---|---|
| Best fit | ecommerce and retail support teams | SaaS and product-led support teams |
| Starting price | From $10/agent/mo | From $50/agent/mo |
| G2-style rating | 4.6/5 | 4.9/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | saas |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Thena limitations
- Limited traditional channels
Switching from Gorgias to Thena or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.