G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Tawk.to
Choosing between Gorgias and Tawk.to? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialFreeLive chatMinimal
T
When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Key differences between Gorgias and Tawk.to
| Factor | Gorgias | Tawk.to |
|---|---|---|
| Best fit | ecommerce and retail support teams | small teams and budget-conscious organizations |
| Starting price | From $10/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | free |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Switching from Gorgias to Tawk.to or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.