G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Syncro
Choosing between Gorgias and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialMSPPSA+RMMAll-in-one
S
When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Key differences between Gorgias and Syncro
| Factor | Gorgias | Syncro |
|---|---|---|
| Best fit | ecommerce and retail support teams | IT and internal service teams |
| Starting price | From $10/agent/mo | From $129/agent/mo |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | commerce-focused support workflows and order context | ITSM workflows, service requests, and asset-related support |
| Category | ecom | itsm |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
Switching from Gorgias to Syncro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.