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When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Spiceworks
Choosing between Gorgias and Spiceworks? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialFreeIT communityAd-supported
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When to choose Spiceworks
- 100% Free
- Ad-supported
- Great IT community
Key differences between Gorgias and Spiceworks
| Factor | Gorgias | Spiceworks |
|---|---|---|
| Best fit | ecommerce and retail support teams | IT and internal service teams |
| Starting price | From $10/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | commerce-focused support workflows and order context | ITSM workflows, service requests, and asset-related support |
| Category | ecom | free, itsm |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Spiceworks limitations
- Ads can be annoying
- Limited advanced features
- Basic reporting
Switching from Gorgias to Spiceworks or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.