G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Request Tracker
Choosing between Gorgias and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialOpen-sourcePerlLegacy
R
When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between Gorgias and Request Tracker
| Factor | Gorgias | Request Tracker |
|---|---|---|
| Best fit | ecommerce and retail support teams | IT and internal service teams |
| Starting price | From $10/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4/5 |
| Main focus | commerce-focused support workflows and order context | ITSM workflows, service requests, and asset-related support |
| Category | ecom | free, itsm |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from Gorgias to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.