Gorgias vs Pylon

Choosing between Gorgias and Pylon? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ShopifyE-commerceSocialSlackB2B SaaSModern

When to choose Gorgias

  • Built specifically for Shopify/Magento
  • Order actions directly in tickets
  • Great social media integration

When to choose Pylon

  • B2B support via Slack/Teams
  • Modern approach

Key differences between Gorgias and Pylon

FactorGorgiasPylon
Best fitecommerce and retail support teamsSaaS and product-led support teams
Starting priceFrom $10/agent/moFrom $59/agent/mo
G2-style rating4.6/54.8/5
Main focuscommerce-focused support workflows and order contextticket management, collaboration, and support operations
Categoryecomsaas

Gorgias limitations

  • Pricing based on ticket volume (can get expensive)
  • Not suitable for B2B/SaaS
  • Limited reporting

Pylon limitations

  • Newer product
  • Niche focus

Switching from Gorgias to Pylon or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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