G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs osTicket
Choosing between Gorgias and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialOpen-sourceFreePHP
o
When to choose osTicket
- Open-source
- Highly customizable
- Free
Key differences between Gorgias and osTicket
| Factor | Gorgias | osTicket |
|---|---|---|
| Best fit | ecommerce and retail support teams | small teams and budget-conscious organizations |
| Starting price | From $10/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4.1/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | free |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Switching from Gorgias to osTicket or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.