G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs NinjaOne
Choosing between Gorgias and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialRMMMSPEndpoint
N
When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
Key differences between Gorgias and NinjaOne
| Factor | Gorgias | NinjaOne |
|---|---|---|
| Best fit | ecommerce and retail support teams | IT and internal service teams |
| Starting price | From $10/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.8/5 |
| Main focus | commerce-focused support workflows and order context | ITSM workflows, service requests, and asset-related support |
| Category | ecom | itsm |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Switching from Gorgias to NinjaOne or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.