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When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Missive
Choosing between Gorgias and Missive? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialEmailCollaborationMobile
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When to choose Missive
- Truly collaborative email — teammates comment in threads
- Excellent mobile apps
- Clean unified inbox
- No per-channel fees
Key differences between Gorgias and Missive
| Factor | Gorgias | Missive |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $10/agent/mo | From $14/agent/mo |
| G2-style rating | 4.6/5 | 4.8/5 |
| Main focus | commerce-focused support workflows and order context | AI-assisted support and automation |
| Category | ecom | smb |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Missive limitations
- Not a traditional ticketing system
- Limited analytics
- Small company
Switching from Gorgias to Missive or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.